Wildblue Yonder (hereinafter referred to as "Wildblue Yonder" or "we") wants you to be happy with our products. If you are not satisfied with your purchase, you may request an exchange or return according to the conditions outlined below.
Return period
Customers can request a return or exchange within 14 days from the date of receiving the product (based on the parcel tracking system).
Return Policy
Products eligible for return or exchange must meet the following conditions:
- Damaged or Defective Product: The product has manufacturing defects or was damaged during shipping.
- Incorrect Product Received: You received the wrong model, color, or size, or the product does not match the description on the website/app.
- Product Condition: The product must be in its original condition, unused, unwashed (for clothing), and must include all original tags, manuals, and packaging (box/bag).
- Proof of purchase, such as a receipt or order ID from the system, must be provided.
Non-exchangeable and non-returnable products
For hygiene and safety reasons, the following products and services are not eligible for return or exchange (unless defective due to manufacturing):
- Underwear, swimwear, or products that come into direct contact with the body.
- Digital products, software, discount codes, or gift vouchers that have been activated.
- Custom-made products or products personalized to customer specifications.
- Clearance Sale products explicitly marked as non-returnable/non-exchangeable.
Return Process
Contact Us: Notify us of your request to return products via [Contact Channel e.g., Email / LINE Official / "Help" menu in the system], providing your order number and attaching photos/videos of the problematic items.
Await Approval: Our team will review the information and contact you within [3] business days to confirm the return.
Return Shipment: Once approved, please ship the product back to the following address: [Specify Return Address]
Inspection: Upon receipt of the package, the warehouse will inspect the product condition within [2-3] business days.
Refund policy
Once the product has been inspected and meets the return criteria, the refund will be processed through the following channels:
- Credit/Debit Card Payment: The refund will be credited back to the original card within [7-14] business days (depending on the issuing bank's policy).
- Bank Transfer/PromptPay Payment: The refund will be credited to the bank account matching the name of the purchaser within [3-5] business days.
- Payment Gateway (e.g., online wallet providers): The refund will be credited back to the original account within [3-7] business days.
Return shipping fee
In case of a merchant error: (e.g., incorrect item sent, damaged item) We will be responsible for all return shipping costs.
In case of a change of mind or wrong size ordered: (If the merchant allows it) The customer will be responsible for the shipping costs to return the item to the merchant.
Contact Us
If you have questions about this agreement, please contact us at hello@wildblue.haus